The Critical Role Managers Play in Retaining Talent

According to Gallup, employees need to receive recognition or praise every seven days to stay actively engaged. Frequent, meaningful appreciation has the biggest impact on employee engagement, productivity and retention. Research shows that employees who frequently receive thanks and praise are:

  • 5 times more likely to feel valued;
  • 11 times more likely to feel 100% committed and engaged;
  • 7 times more likely to stay;
  • 8 times more likely to give enthusiastic referrals, and they
  • Put forth 57% more discretionary effort.

“Managing is easier when recognition is a priority,” claims former HR Director Rochelle Crollard at The Everett Clinic, named Fortune’s 100 Best Place to Work in 2011, 2012, and 2013.

Dr. Paul White, co-author of Five Languages of Appreciation in the Workplace, discovered in his research that 51% of managers believed they were doing a good job recognizing employees for work done well. However, only 17% of employees said they felt their managers were doing a good job of recognizing their efforts.

Many managers are promoted for technical skills, but often lack the people skills needed to inspire, motivate and engage their employees. Thankfully, recognition is a skill that can be learned.